Weave
All-in-one phone, texting, scheduling, and payments platform for local service businesses.
Weave combines VoIP phone, two-way texting, online scheduling, review requests, and payment collection into one platform built for local service businesses. Pricing starts at $249/month for the Pro plan; higher tiers with AI call intelligence are custom-priced. Best for dentists, vets, doctors, salons, and similar practices that need one system instead of separate phone, scheduling, and payment tools.
- +Combines phone, texting, scheduling, reviews, and payments in one platform instead of separate point tools
- +Missed-call auto-text and call recording reduce lost leads from unanswered calls
- +Flexible payment options including Text to Pay, online bill pay, and payment plans
- +AI Call Intelligence (top tier) surfaces insights from call transcripts automatically
- +Built specifically for appointment-based local businesses, not adapted from generic call center software
- −Entry pricing starts at $249/month, higher than standalone phone or scheduling tools
- −AI Call Intelligence, the most differentiated feature, is reserved for the top Ultimate tier
- −Elite and Ultimate plans require contacting sales for custom pricing, no transparent rate card
What Is Weave?
Weave is a communications and payments platform built for small and midsize service businesses, primarily healthcare and personal-care practices like dentists, veterinarians, doctors, and salons. Rather than running separate systems for phone calls, appointment reminders, online scheduling, and payment collection, Weave consolidates them into one platform built around the practice’s patient or client relationships.
The platform’s core proposition is connecting the entire customer journey, from the first phone call through scheduling, communication, and final payment, in a single system. Weave layers AI features (call intelligence, a response assistant, and an email assistant) on top of more than a decade of patient-interaction data to surface insights and automate repetitive front-desk tasks.
Key Features
- VoIP phone system, business phone lines with caller ID pop-ups showing customer history when they call
- Two-way texting, message customers directly for appointment confirmations, follow-ups, and questions
- Missed-call auto-text, automatically texts a caller when their call goes unanswered so the lead isn’t lost
- Online scheduling, lets customers book appointments themselves without calling
- Automated reminders and review requests, reduces no-shows and grows online reviews automatically
- Payment collection, Text to Pay, online bill pay, buy-now-pay-later, and payment plans
- AI Call Intelligence (top tier), automated call transcription and insight extraction from patient interactions
- Team chat, internal messaging for front-desk and staff coordination
Who Is Weave Best For?
Dental and veterinary practices managing high call volumes for appointment scheduling and reminders. Medical offices that need HIPAA-aware texting and payment collection alongside phone service. Salons, spas, and similar appointment-based small businesses that want online booking and automated reminders without hiring extra front-desk staff. Multi-location practice groups standardizing phone and communications systems across locations.
Weave is not designed as a general-purpose contact center platform; it’s built specifically around the appointment-and-payment workflow of local service businesses.
Pricing
| Plan | Price | What You Get |
|---|---|---|
| Pro | From $249/month | VoIP phones with caller ID pop-ups, two-way texting (1,500 messages/month), appointment reminders, automated review requests |
| Elite | Custom | Adds online scheduling, digital forms, 3,000 texts/month, additional automation |
| Ultimate | Custom | Full suite including AI Call Intelligence, practice analytics, bulk texting (15,000/month), advanced reporting |
Pricing for Elite and Ultimate is quoted per practice based on size and locations.
Limitations
Entry pricing at $249/month is high relative to standalone VoIP or scheduling tools used individually. The most differentiated feature, AI Call Intelligence, is locked behind the top Ultimate tier rather than included at lower price points. The platform is purpose-built for appointment-based local businesses, so generic call centers or sales teams will find less value relative to dedicated sales dialers.
Verdict
Weave is a strong fit for local, appointment-driven businesses that are currently juggling separate phone, texting, scheduling, and payment vendors and want one bill and one login instead. The value case is clearest for multi-location practices where standardizing the front-desk stack across locations saves real administrative overhead. Solo practitioners or businesses with low call volume may not need the full suite and could find lower-cost point solutions sufficient.
Frequently Asked Questions
What kind of businesses use Weave? Weave is built for appointment-based local service businesses, most commonly dental and veterinary practices, medical offices, and salons, that need phone, texting, scheduling, and payments in one system.
Does Weave replace a traditional business phone system? Yes, Weave includes a full VoIP phone system with caller ID pop-ups showing customer history, call recording, and missed-call auto-text, in addition to its texting and scheduling features.
How much does Weave cost? The Pro plan starts at $249/month. The Elite and Ultimate plans, which add online scheduling, digital forms, and AI Call Intelligence, are custom-priced based on practice size and number of locations.
Does Weave handle payments? Yes, Weave includes Text to Pay, online bill pay, buy-now-pay-later, and payment plan options so practices can collect payment through the same platform they use for scheduling and communication.