Tidio

What Is Tidio?

Tidio is a customer service platform built around Lyro, its AI support agent, that handles customer inquiries automatically using your business’s existing knowledge base. It combines live chat, AI automation, a ticketing system, and a shared inbox into a single platform designed for small to mid-size businesses that want to scale support without scaling headcount.

Over 300,000 businesses use Tidio. The AI agent (Lyro) resolves up to 70% of common customer questions without human involvement, reducing first-response time from hours to seconds and freeing human support staff for complex, high-value interactions.

Key Features

• Lyro AI Agent, conversational AI that resolves customer questions using your FAQs, help docs, and product information
• Live chat, real-time chat widget for your website, integrated with the same inbox as AI conversations
• Shared inbox, unified view of all customer conversations across channels
• Ticketing, convert conversations to tickets, assign, prioritize, and track resolution
• Automation flows, rule-based automation for routing, tagging, and responding
• Email integration, manage customer emails in the same inbox as chat
• Integrations, Shopify, WooCommerce, WordPress, Zapier, and 100+ others

How Lyro Works

Lyro is trained on your own content, FAQ pages, help center articles, product documentation. It handles questions in natural conversation (not rigid decision trees), escalates to human agents when needed, and learns from your team’s responses over time.

For an e-commerce store receiving hundreds of “Where’s my order?” and “What’s your return policy?” questions daily, Lyro can handle the majority automatically, at any hour, in multiple languages, without queue times.

Who Is Tidio Best For?

E-commerce stores get the most immediate value, Tidio’s Shopify and WooCommerce integrations allow Lyro to access order data and answer shipping, returns, and product questions automatically. SaaS companies use it to provide 24/7 product support from their documentation. Small service businesses use it to capture leads and answer common questions outside business hours.

Pricing

• Free: 50 conversations/month, basic live chat, 3 operators
• Starter: $29/month, 100 conversations, email support, basic analytics
• Growth: $59/month, unlimited live chat, Lyro (50 AI conversations/month)
• Tidio+: $749/month, Lyro unlimited, dedicated success manager, custom AI training

Lyro AI conversations are billed separately above the included limits: approximately $0.50–1.00 per resolved conversation.

Affiliate commission: up to 30% plus $50 for first sale.

Limitations

Lyro’s AI quality depends on the quality of your knowledge base, thin documentation produces shallow answers. AI conversation limits on lower tiers add up quickly for high-volume businesses. The per-conversation pricing model can make costs unpredictable.

Verdict

Tidio delivers on the AI customer service promise better than most tools at its price point. The free tier is a legitimate starting point for small businesses, and the combination of Lyro, live chat, and ticketing in one platform eliminates the need for separate tools. Start free, upgrade when you hit the conversation limits.

Frequently Asked Questions

Is Tidio free? Yes, Tidio’s free plan includes 50 AI conversations per month, basic live chat, and 3 operators. Paid plans start at $29/month.

What is Lyro AI? Lyro is Tidio’s AI customer service agent. It answers customer questions automatically using your knowledge base, product documentation, FAQs, help articles, with conversational responses, not scripted decision trees.

Does Tidio integrate with Shopify? Yes, Tidio has a native Shopify integration that allows Lyro to access order information and answer customer questions about shipping, returns, and products directly.

How many languages does Tidio support? Tidio’s live chat supports 180+ languages via automatic translation. Lyro’s AI responds fluently in the languages your knowledge base is written in, typically English and major European languages.